Online chat for the site

LiveAssist

With basic functionality, competitive features and big ambitions

  • Flexible tariff plan settings
  • 14 unique features for everyday work
  • Safe invitation of new employees
  • 16 parameters for design settings
  • Add to the site in just 7 steps

7 days free access to all services!

Get full access to all features for a week with no fees. Try it today!

Online chat for the site

LiveAssist

With basic functionality, competitive features and big ambitions

  • Flexible tariff plan settings
  • 14 unique features for everyday work
  • Safe invitation of new employees
  • 16 parameters for design settings
  • Add to the site in just 7 steps

7 days free access to all services!

Get full access to all features for a week with no fees. Try it today!

 Why you need online chat to your website

Customer support

A website visitor only needs to write his message and he will receive an instant response. Thanks to “ready phrases” the speed of response to the client’s request will be less than 10 seconds!

Sales

Active invitations to dialog and the ability to see what pages the visitor is on, allows you to get up to 60% more customer conversions from the site.

Collection of client base

The operator can unobtrusively request contact information by clicking on the “data request” button. The customer will see a system message asking for their details.

Retention

Chat helps keep customers on your site, which means it shows search engines that your site is of interest to users and will be recommended more often in search results.

What the LiveAssist workspace looks like

Balance

Visibility of balance information is available only to the admin. The storage volume is visible to all employees. Now there is no need to go to separate windows to find out this data.

List of dialogs

The entire communication history is saved in the dialog with the visitor. If the client returns to the site from the same browser, he will see your answers, even those he did not have time to read.

Visitor information

You can add several phone numbers, full name, email, status. You can see the history of visits and on which sites the user is blocked and until what date.

Administrator status

Admin can enable/disable dialogs to be received on himself/herself, and show himself/herself online/offline. Other employees can only change the status.

Teamwork

Each operator can: pass the dialog to a colleague, add a tag, request contact information, and block a visitor. Admin and super can join any dialog.

Editing messages

Any operator can edit a message within 10 minutes of writing it, and save them for quick replies that will only be available to them.

Dialog box

In the dialog box itself you can: format text, add lists, send files, pictures (up to 5MB in size), use lists of commands and ready answers.

Three interface languages

The operator can choose a comfortable language of the program: Ukrainian, English and Russian. The language is updated immediately by click, no need to reload the page.

Alexandra Chalenko,
developer

When developing the chat room, we tried to make it friendly for every user. We took into account different levels of training, needs and work experience. That’s why we added a lot of nice features for operators, sales managers, administrators, website owners and marketers. Everyone will be satisfied and get exactly what they expect. And even more.

A workspace you want to work in

List of visitors

On this tab you can see all information about visitors who wrote to you. The data can be sorted by site, status, full name, e-mail, phone number. You can view blocked clients separately.

Online visitors

The favorite tool of a sales manager. Allows you to see in real time what site and page the visitor is on, how long he has been online, whether he is communicating with someone and what he has talked about with the manager.

List of employees

In this window you can see employee names, roles, statuses and action (disable or edit operator). Also through the filter you can see which sites and how many employees work there.

Payment history

You can monitor your chat expenses on a daily basis in your personal cabinet. General and detailed history of payments for each day is available. Through the filter you can see the expenses for the period, where the amount will be automatically displayed.

History of communication with clients

In this tab you can see what the visitor has previously asked and was interested in. A convenient functionality for new employees to keep them up-to-date with the latest events. There is a filter for searching by matching fields of the visitor (contacts, company, messengers).

List of sites

This is a list of chats that are installed on each of your sites. One chat = one site. You can’t install it on several different sites.

  • You can delete the domain (all data will disappear in 3 days), or pause it.
  • Supervisors and operators only see visitors to the sites they are linked to.

Direct communication with support

You can write to our support directly in the chat. The topic can be anything from a personal suggestion to a found bug. The speed of response to your requests is up to 3 minutes. Providing a solution to the issue up to 20 minutes.

Employee Invitation

An administrator can invite a new employee in two ways: by code or email. In both cases, two-factor authentication in the form of a call will take effect for account security. The employee’s work schedule can also be specified in the setup menu.

Try out all LiveAssist features today

I want to try it right now
I want to see how it works

Try out all LiveAssist features today

I want to try it right now
I want to see how it works

Upcoming innovations

Integrations with messengers

The following integrations will be added: Instagram, Facebook, Viber and WhatsApp.

Chatbot

Introduce an autonomous and trainable bot that will handle customer queries autonomously with the help of AI.

Statistics and ready-made reports on employee performance

Add analytics to help plan and improve your team’s performance.

Auto Actions

You will be able to select an action and specify the conditions under which the action will be performed automatically.

Integration with our CRM system

At the moment, we plan to add the ability to create a card and deal with contacts directly from the chat.

Preview changes directly in the settings

You’ll be able to see right in the chat setup how the new design will look on your site.

Integrations with third-party services (CRM, CMS, etc.)

Through the open API, you will be able to customize any integration with your own services on your own.

Payment systems in the chat window

Your customers will be able to place an order and pay right in the chat window.

Mobile app

You’ll be able to receive notifications of new chats and instantly answer customer questions right from your smartphone.

How do I get started using the chat room?

Set up a chat in just 7 easy steps

What you get with chat

Customize the cost to fit you. You will pay only for the services you need here and now.

The opportunity to test all the benefits of chat without commitment and only then make a purchase decision.

Record speed of response to your requests – up to 3 minutes. Providing a solution to the issue – up to 20 minutes.

Confidence in uninterrupted service operation. The company’s servers are located in several Tier 3 data centers around the world.

Customized customization for your needs. No suitable solutions on the market? We will help you realize your unique idea.

Communication between employees and clients in a single system (cloud telephony, call handling, SMS, chats, verification)

Tariff plan

See clearly how much it will cost you to pay for a chat room per day and month

  • Flexible customization of the tariff plan
  • Disable unnecessary features at any time
  • Transparent pricing for all features

Free trial version

Start using the free version of LiveAssist now:

Setup will take 5-10 minutes
7 days free of charge
Full access to functionality

If for some reason you have not had time to try out all the features of the chat room, you can contact us and agree an additional time of the test period.

You may have had these questions

Consumers always prefer to talk to a real person. They want to feel the “live” service. Therefore, online chat is one of the main options they turn to for support. According to statistics, 41% prefer this option mainly because they will get a quick answer to their problem. Phone call is the second option with 32%, third is email with 23% and finally social media with 3%.

One study claims that customers who contact a company via chat will spend 60% more than others. That is, when contacting an online chat manager, they are 2.8 times more likely to buy a product. Another study shows that 38% of customers placed an order after a positive impression from a chat operator. According to the same survey, 44% of people agree that the best feature of a website would be the ability to get answers to their questions in real time. This could even lead to a 20% increase in conversion rates.

We retain all history and store it in your account until you delete it yourself or stop using the service

Users can attach a file up to 5MB. Only the following file formats are accepted: JPG, PNG, PDF, DOC/DOCX, XLX/XLSX, TXT, GIF. Only one file can be added per message.

Data centers are classified by reliability levels. TIER IIIІІ is characterized by a fault tolerance of 99.982% and allows only about 96 hours of system downtime per year. It has a complete redundancy scheme for air conditioning, power and communication systems. A data center of this caliber is the most suitable for the needs of today’s businesses. Information about how our data, servers, clients are protected.

If the storage capacity is 90% full, you will receive an email requesting to increase the capacity. In case you don’t increase it, we delete 10% of old files automatically when the volume reaches 100%.