Mobile employees

Corporate telephony, which is always at hand

Mobile employees

Corporate telephony, which is always at hand

What is FMC?

FMC (Fixed Mobile Convergence) is a service for employees who communicate using a corporate number and work outside the office. Thanks to a special SIM card, they get all the benefits of a Virtual PBX without an Internet connection.

Turns a SIM card into an IP phone

FMC technology turns a mobile phone into a complete wireless IP phone

All the benefits in one device

High quality communication, call recording and forwarding, data recording in CRM system and much more

Expansion of conventional capabilities

FMC easily integrates IP telephony, landline and mobile numbers into a single internal network

Who is suitable for FMC service?

Benefits of FMC for managers and employees

Short numbers

Employees can call each other for free on a 3-digit number anywhere in the world

Smart forwarding

The call to the company office is automatically forwarded to the responsible manager

SIM/eSIM FMC card

Employees ‘out of the office’ can use all the features of the virtual PBX without Internet access

Calls from a company number

When calling, the client sees the corporate number of the company, not the personal mobile number of the manager

Integration with CRM system

Each conversation is recorded and logged in the CRM system. Then a transaction or contact is automatically created

Analytics and reporting system

Separate reports and statistics are generated for the calls of remote employees, which makes it easy to monitor their work

How does FMC work?

With FMC, employees outside the office become part of the company’s unified telephony system

Incoming calls from customers are distributed to responsible managers via the Virtual PBX

The customer can call both the general corporate number and the employee’s internal ‘out-of-office’ number

Outgoing calls are made at the most favourable tariff selected by the virtual PBX with presentation by the company’s corporate numbers

Comparing FMC with other solutions

Functions

  • Calls without
    Internet
  • Automatic data transfer
    to the CRM system
  • Save calls to PBX
    call history
  • Automatic recording
    of calls
  • Presentation by company number
    when calling to client
  • Presentation of calls is always
    a company number
  • Communication with colleagues on
    a short office number
  • Call analytics

Mobile employees (FMC)

  • +
  • +
  • +
  • +
  • +
  • +
  • +
  • +

Softphone

  • -
  • +
  • +
  • +
  • +
  • -
  • +
  • +

Mobile Communication

  • +
  • -
  • -
  • -
  • -
  • -
  • -
  • -

Functions

  • Calls without
    Internet
  • Automatic data transfer
    to the CRM system
  • Save calls to PBX
    call history
  • Automatic recording
    of calls
  • Presentation by company number
    when calling a client
  • Presentation of calls is always
    a company number
  • Communication with colleagues on
    a short office number
  • Call analytics

Mobile employees

  • +
  • +
  • +
  • +
  • +
  • +
  • +
  • +

Softphone

  • -
  • +
  • +
  • +
  • +
  • -
  • +
  • +

Mobile Communication

  • +
  • -
  • -
  • -
  • -
  • -
  • -
  • -

Mobile Workers (FMC) is a solution for companies where employees work “out of the office”. Regardless of their location, they will be able to enjoy all the benefits of a virtual PBX, and managers will receive full statistics and a record of their conversations.

FMC tariffs

Mobile employees

FMC service allowing to make all Virtual PBX features available for mobile phones

75
UAH/month for 1 FMC handset

Connection and activation:

1 SIM — 100 UAH
1 eSIM — 150 UAH

3Mob tariff packages

Service packages from 3mob, connected together with the Mobile Employees service

Corporate 50

for 1 FMC handset

1500 bundled minutes for all outgoing calls

Corporate 100

for 1 FMC handset

4500 bundled minutes for all outgoing calls

Lifecell tariff packages

Service packages from Lifecell, connected together with the Mobile Employees service

Unified FMC network

for a service package

1100 UAH – connection fee

Included in the minimum package:

10 SIM cards for employees

600 minutes for all outgoing calls

How to connect?

You leave a request
on the website or call us

We select the best tariff and equipment

Technicians activate the service

Quality control department trains your employees

You leave a request
on the website or call us

Technicians activate the service

We select the best tariff and equipment

Quality control department trains your employees

You may have had these questions

You can call customers from any numbers connected to the Virtual PBX (Stream Telecom, Kyivstar, Vodafone, Life, etc.), depending on the settings. Also, with the activation of the FMC service, you will have new 3-digit numbers by which employees can call each other.

If necessary, an employee can be assigned an individual city or mobile number for the FMC card.

This is the number of minutes included in the package and which will be used by employees for calls both within the Virtual PBX and for calls to other networks.

If there is a call to the short number XXX between employees (within VATS) or a call through external numbers of the company, then package minutes are deducted after the package minutes have been exhausted and the open credit limit of 26 kopecks / min over the package.

Yes, information on calls is instantly entered into the CRM.

The 3mob service works in the Vodafone Ukraine mobile network. The availability of the service will be completely similar to the coverage of the Vodafone network. If you use Lifesell SIM cards, the Lifesell mobile network will be used.

No, the service will not work in roaming. For such purposes, it is better to use an eSIM with an enabled data package + softphone on the employee’s phone.

If in a company all calls must be made through a single number, then in this case you can get through in 3 ways:

  • CRM is set to sticky and the client will automatically get to the employee
  • through secretary
  • by entering an extension number (if the option is configured in the IVR menu)

eSIM is an electronic SIM card, where “e” stands for “embedded”. Usually we use plastic USIM cards of different sizes, eSIM is designed to complement or even replace them.